The Fertility Foundation

JOB TITLE: Assistant Shop Manager Hoddesdon

SALARY: £11.44 per hour

CONTRACT: Permanent Part Time (3 -4 days per week including regular weekends)

Location: The Fertility Foundation Hoddesdon Shop (

Responsible  To: Shop Manager

About Us

The Fertility Foundation aims to continue being the leading patient charity across the UK in the provision of IVF funding and support network for those facing fertility challenges at all stages of their journey, providing authoritative information as well as practical and emotional support.

Around 1 in 7 couples today have trouble conceiving, which equates to 3.5 million people in the UK. The prospect of facing any kind of fertility problem is very distressing to live with and many people believe that no one else really understands. For many struggling to conceive being denied access to NHS funding means their hopes of starting a family can seem impossible. We aim to help them navigate this journey through introductions to our support network, assistance with dealing with the CCG’s, working on their behalf with clinics and ultimately providing funding.

We understand the assistance needed on an individual’s journey is as unique as they are. We set up The Fertility Foundation based on our overwhelming desire to help as many people as we can to start a family.

About the role

Are you tired of being overworked and underappreciated in your current role within a Charity retail shop?  Well good news;  The Fertility Foundation is recruiting!

With 2 shops in the borough of Broxbourne in Hertfordshire our stores raise funds for some of the incredible services and support provided by the charity.

We have an exciting opportunity to join our fantastic Hoddesdon team as an Assistant Manager.

Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of volunteers while ensuring customers are provided with an exemplary shop experience.

If you have a passion for retail and would like to use your skills within a charity that supports the one in six couples struggling with infertility, then this may be the role for you!

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• The ability to work collaboratively and consultatively with the Shop Manager

• Ability to lift and carry bags of stock up to 10kg’s.

• Be able to lead a team of volunteers and staff

• Ability to delegate and coach staff

• Excellent customer services skills

• The ability to manage time under conflicting priorities

• IT literacy and numeracy skills

Ideally you will also have:

• The ability to understand and establish successful retail processes

• Ability to understand basic financial reports

• Experience in a customer facing role

What we offer in return:

• A Monday to saturday rostered  working week

• 21 days holiday (pro-rata) + Statutory bank holidays 

• A Company Pension pension

• A Company Bonus Scheme 

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

The Fertility Foundation is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity.

If you would like to apply email jobs@fertilityfoundation.org with a covering letter and your CV.