The Fertility Foundation

Shop Manager - Waltham Cross

JOB TITLE: Shop Manager

SALARY: Competitive

CONTRACT: Full-Time ( 37.5 hours per week including regular weekends)

LOCATION: The Fertility Foundation Waltham Cross Shop (you may be asked to work at other locations)


To manage all aspects of a Charity shop. To ensure adequate and appropriate staffing, stock and systems are in place, in order to maximise shop sales and profits. This will be done in a manner which reflects the ethos of The Fertility Foundation.

Business management

  • To manage the Shop in a profitable and business-like manner
  • To maximise sales and profits
  • To review the shop’s P+L with the Trading Company Directors on a regular basis (as often as provided) highlighting any concerns to line management
  • To use other management information to best use
  • To maintain a high standard of display, both in window and inside the shop
  • To ensure stock is appropriate to the business and priced accordingly
  • To maintain a rigorous process of stock selection and rotation, ensuring stock is rotated after its expiry date
  • To pro-actively generate agreed levels of stock “through the door”
  • To keep all areas clean and tidy and the stock in good order
  • To travel to meetings/training/other sites etc. as required


  • To train and adequately direct the Assistant Manager (if applicable)
  • To recruit, train, motivate, support, manage and retain an effective team of volunteers to provide adequate support in the shop. Except in very unusual circumstances to have a team of volunteers and “key volunteers” to be self- sufficient to cover management time off, sickness, holidays and other absences.
  • To coordinate rotas to ensure adequate staffing levels at all times – (Ideally to have at least two volunteers at any one time)
  • Take responsibility for communication of The Fertility Foundation issues to staff and volunteers

Legal compliance/Security

  • Taking responsibility for ensuring that the shop premises comply with Health and Safety legislation for staff, volunteers and customers and visitors
  • Carry out appropriate Risk Assessments
  • To ensure that cash and stock are kept secure and to report any shortfalls
  • To bank takings on a weekly basis
  • To maintain an up to date first aid box and to ensure that fire procedures are followed and appropriate
  • To ensure all appropriate legal/Charity notices are correctly displayed
  • Ensure Gift Aid procedures are delivered in line with HMRC and Company  
  • To ensure all accidents/incidents are reported correctly
  • To minimise stock loss and conduct accurate stock-takes as required


  • To communicate all necessary information regarding the running of the shop to the Assistant Manager and volunteers
  • To ensure financial controls are implemented in a timely manner.
  • To make best use of IT resources e.g. monthly trading reports, communicating by email etc
  • To effectively manage all controllable costs

Other Tasks

  • To maintain excellent knowledge of The Fertility Foundation  in order that customers, staff and volunteer queries can be answered correctly
  • To undertake such other tasks as may be reasonably required from time to time. This includes working in, supporting or managing other Fertility Foundation Shops.

Every employee is required to:


  • Adhere to and comply with organisational policies, procedures, and guidelines always.
  • Implement Risk Management strategies (including reporting, registering risk and learning) – taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.
  • Comply with the organisational policy on confidentiality, and the Data Protection Act 1998 (including GDPR requirements) as amended relating to information held manually or on computerised systems.
  • Respect the confidentiality and privacy of guests, customers, and staff at all times.
  • Implement Health and Safety regulations – through risk assessment.
  • Maintaining a constant awareness of health, welfare and safety issues affecting colleagues, service users, volunteers, visitors and themselves, reporting any accidents or faults in line with organisational policy, and fully participating in health and safety training.
  • Participate in personal training, development, appraisal, and attend all relevant training courses as required.
  • Embrace the volunteer culture which exists in the organisation.
  • Work in collaboration with staff and volunteers from all areas of the organisation.


The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation.


This job description does not attempt to describe all the tasks and responsibilities of the post, but rather illustrates with examples, the main role of the post-holder. It is therefore subject to alteration and development as and when required.

If you would like to apply email with a covering letter and your CV.

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