Shop Manager - Waltham Cross
JOB TITLE: Shop Manager
SALARY: £22,500 – £25,500 pa depending on experience
CONTRACT: Full-Time ( 37.5 hours per week including regular weekends)
About The Fertility Foundation
The Fertility Foundation is a registered charity in the UK (charity number: 117416) setup in 2017 who’s aim is to help people struggling with infertility gain access to IVF treatment in the form of financial grants. These grants are wholly funded by public donations and the money raised through our charity shops.
We currently have two charity shops in Hertfordshire; In 2020 we opened our first charity shop in Hoddesdon which has been a huge success and we have recently opened our second shop in Waltham Cross, which at over 3000 sq. ft which sells clothing, bric-a-brac and furniture. This shop also acts as our online fulfilment centre for eBay, Vinted and Depop shops.
We are an independent family run charity, and, like most other charities, we rely on our team of dedicated volunteers to help us run our shops.
Your Role
We are looking for an experienced manager preferably with charity shop management experience to manage all aspects of our charity shop in Waltham Cross.
To ensure adequate and appropriate staffing, stock and systems are in place, to maximise shop sales and profits. This will be done in a manner which reflects the ethos of The Fertility Foundation.
To effectively manage the day to day running of the shop, with the aim of achieving optimum profit, by maximising sales, managing donations and stock, and controlling direct shop expenses.
To recruit, motivate and manage volunteers.
Communicate sales performance and guidance to the Volunteers, including key performance indicators and Gift aid.
To provide first class customer service at all times and deal with any concerns in an effective and positive manner.
To demonstrate a commitment to customer service excellence and deliver against the requirements of The Fertility Foundation’s Service expectations.
To work within The Fertility Foundation’s policies and procedures at all times.
Scope of Role
To ensure the shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
To manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times and ensuring the optimum use of stock sourced through donations, and other stock generation methods.
To actively engage in and implement local stock appeals in conjunction with the Shop manager
To demonstrate excellent customer service, internally and externally, always promoting good practice within the shop and providing guidance, feedback and coaching to the shop managers and volunteers as required.
To meet required performance standards and targets. Motivating, managing, and supporting shop managers and volunteers in the achievement of targets through a performance management process
To be responsible for cash handling, banking and associated administration, ensuring that all till operations are carried out in accordance with The Fertility Foundation policies and procedures.
To comply with The Fertility Foundation policies and procedures, particularly in relation to shop security and health and safety regulations, and the completion of general administration tasks to required deadlines.
To inform line manager or other appropriate manager of any concerns regarding non-compliance, in respect of The Fertility Foundation policies and procedures, ensuring that confidentiality is maintained at all times.
The list of duties and responsibilities is not exhaustive, and the post holder may be required to undertake other relevant review and appropriate modification.
Person Specification
Working as part of a team: Manages differences constructively, dealing effectively with conflict and using performance feedback as a regular tool
Supporting The Fertility Foundation: Communicates to the managers and volunteers about how we can contribute to The Fertility Foundation business plans/ strategy
Taking Responsibility: Plan ahead and agrees and achieves SMART objectives
Problem solving: Supports the team to develop new ideas, find solutions for business challenges through improving and creating new ways of working
Customer Service: Acting as a role model for sales floor service
Additional Skills
Previous retail management at a supervisory level is desirable.
A good understanding of rare or valuable items would be desirable.
Experience of Gift aid and other charity related work is desirable.
LOCATION: The Fertility Foundation Waltham Cross Shop (you may be asked to work at other locations)
MAIN DUTIES AND RESPONSIBILITIES:
To manage all aspects of a Charity shop. To ensure adequate and appropriate staffing, stock and systems are in place, in order to maximise shop sales and profits. This will be done in a manner which reflects the ethos of The Fertility Foundation.
Business management
- To manage the Shop in a profitable and business-like manner
- To maximise sales and profits
- To review the shop’s P+L with the Trading Company Directors on a regular basis (as often as provided) highlighting any concerns to line management
- To use other management information to best use
- To maintain a high standard of display, both in window and inside the shop
- To ensure stock is appropriate to the business and priced accordingly
- To maintain a rigorous process of stock selection and rotation, ensuring stock is rotated after its expiry date
- To pro-actively generate agreed levels of stock “through the door”
- To keep all areas clean and tidy and the stock in good order
- To travel to meetings/training/other sites etc. as required
Staffing
- To train and adequately direct the Assistant Manager (if applicable)
- To recruit, train, motivate, support, manage and retain an effective team of volunteers to provide adequate support in the shop. Except in very unusual circumstances to have a team of volunteers and “key volunteers” to be self- sufficient to cover management time off, sickness, holidays and other absences.
- To coordinate rotas to ensure adequate staffing levels at all times – (Ideally to have at least two volunteers at any one time)
- Take responsibility for communication of The Fertility Foundation issues to staff and volunteers
Legal compliance/Security
- Taking responsibility for ensuring that the shop premises comply with Health and Safety legislation for staff, volunteers and customers and visitors
- Carry out appropriate Risk Assessments
- To ensure that cash and stock are kept secure and to report any shortfalls
- To bank takings on a weekly basis
- To maintain an up to date first aid box and to ensure that fire procedures are followed and appropriate
- To ensure all appropriate legal/Charity notices are correctly displayed
- Ensure Gift Aid procedures are delivered in line with HMRC and Company
- To ensure all accidents/incidents are reported correctly
- To minimise stock loss and conduct accurate stock-takes as required
Administration
- To communicate all necessary information regarding the running of the shop to the Assistant Manager and volunteers
- To ensure financial controls are implemented in a timely manner.
- To make best use of IT resources e.g. monthly trading reports, communicating by email etc
- To effectively manage all controllable costs
Other Tasks
- To maintain excellent knowledge of The Fertility Foundation in order that customers, staff and volunteer queries can be answered correctly
- To undertake such other tasks as may be reasonably required from time to time. This includes working in, supporting or managing other Fertility Foundation Shops.
Every employee is required to:
- Adhere to and comply with organisational policies, procedures, and guidelines always.
- Implement Risk Management strategies (including reporting, registering risk and learning) – taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.
- Comply with the organisational policy on confidentiality, and the Data Protection Act 1998 (including GDPR requirements) as amended relating to information held manually or on computerised systems.
- Respect the confidentiality and privacy of guests, customers, and staff at all times.
- Implement Health and Safety regulations – through risk assessment.
- Maintaining a constant awareness of health, welfare and safety issues affecting colleagues, service users, volunteers, visitors and themselves, reporting any accidents or faults in line with organisational policy, and fully participating in health and safety training.
- Participate in personal training, development, appraisal, and attend all relevant training courses as required.
- Embrace the volunteer culture which exists in the organisation.
- Work in collaboration with staff and volunteers from all areas of the organisation.
The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation.
This job description does not attempt to describe all the tasks and responsibilities of the post, but rather illustrates with examples, the main role of the post-holder. It is therefore subject to alteration and development as and when required.
If you would like to apply email jobs@fertilityfoundation.org with a covering letter and your CV.